Lost Dogs

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  • The Coon Dog
    Bulldog Team of the Century
    • Jan 2007
    • 7579

    #1

    Lost Dogs

    Mark Stevens - Herald Sun

    THE Western Bulldogs are facing a dramatic membership shortfall of up to $1.2 million despite their unbeaten start to the season.

    More than 8000 members from 2007 have yet to re-commit, leaving the Dogs increasingly anxious about the impact on the bottom line.

    The Dogs are last on the membership ladder with 23,564 paid-up supporters.

    Even embattled Melbourne - the club the Dogs thumped by 95-points in Round 2 - has sold more memberships.

    Despite a shocking start to the season on the field, the Demons have managed to scrounge together 23,622.

    "As chief executive, I feel embarrassed," Bulldogs boss Campbell Rose said yesterday.

    "The club has never been better positioned, however, a loss of 8000 members from last year would put our club into a precarious financial position.

    "It could border on a crisis.

    "This is a call to arms to our supporters."

    The Dogs had set a target of 32,000 members this year, but have been stunned by a lack of interest from supporters.

    The club sold less than 200 memberships at its Friday night home game against St Kilda at Telstra Dome.

    The lack of activity came despite a Friday morning email from Bulldogs president David Smorgon, urging more than 2000 unsigned members to jump back on board.

    Smorgon said the task of re-signing the bulk of the 8000 "lost dogs" could prove to be the difference between a profit and loss.

    "We know who they are, we know where they are, the question we want to understand is why these people haven't renewed their membership," Smorgon said,

    Smorgon said the Dogs had been expecting an "avalanche" of phone calls after the win against St Kilda. Instead, there has been stone-cold silence.

    "There's been barely a drip," Smorgon said. "My appeal is 'Where's the pride in the Bulldog?'.

    "Have a look at some of our competitors, who haven't got that much to hang their hat on.

    "Carlton has lost 14 games in a row and their membership is over 35,000."

    The Dogs now face an uphill battle to get close to last year's club record of 28,752 members.

    Smorgon said surveys had revealed supporters were bitterly disappointed with the Dogs' run home last year, which included six losses and a draw.

    "The view of those surveyed was there was a lack of effort from the club," Smorgon said.

    "My view is, we've addressed that very strongly in a public manner over the summer with the football report.

    "We, as a board, weren't happy and we've made the hard changes.

    "Last year is last year.

    "The first week we had a stirring victory for Johnno's 300th, which would have stirred the passion and emotion in any Bulldog fan.

    "We came out two weeks ago against Melbourne and instead of winning by five or six goals we ended up winning by 95 points.

    "And then, we had our biggest test on Friday night, and we came out with one of the most exciting victories in years against St Kilda.

    "We, as a football club, need these members to come on board."

    Smorgon went as far as pledging to talk to supporters personally if they are disgruntled.

    "If they want to contact Campbell or I and explain why they're not happy to renew, we're happy to take their calls and answer them," Smorgon said.

    Bulldogs coach Rodney Eade took the step of calling for members to renew at his press conference on Friday night.


    [COLOR="Red"][B][U][COLOR="Blue"]85, 92, 97, 98, 08, 09, 10... Break the curse![/COLOR][/U][/B][/COLOR]
  • GVGjr
    Moderator
    • Nov 2006
    • 45569

    #2
    Re: Lost Dogs

    I suppose the club should have seen something like this coming given the sorry way we finished the 2007 season but I cannot understand why he is asking "We know who they are, we know where they are, the question we want to understand is why these people haven't renewed their membership,"

    Surely that is something that has been addressed every year in Smorgons tenure. If they don't understand the main reasons why people are so inconsistent with signing up for their memberships then in my opinion they haven't done their job well. Understanding the customer trends is what separates the good business from the poor ones.
    Western Bulldogs Football Club "Where it's cool to drool"

    Comment

    • mjp
      Bulldog Team of the Century
      • Jan 2007
      • 7477

      #3
      Re: Lost Dogs

      I agree...I struggle to understand how the club didn't see this coming.
      What should I tell her? She's going to ask.

      Comment

      • Mofra
        Hall of Fame
        • Dec 2006
        • 15116

        #4
        Re: Lost Dogs

        It is disappointing, however we do have one of the lowest churn rates amongst the AFL clubs.

        I'm surprised I haven't heard any call to arms earlier though - is there no contact the the members who have dropped off?
        Also have to wonder how many of these memberships were sympathy memberships from opposition supporters who are now buying membership for North instead.
        Western Bulldogs: 2016 Premiers

        Comment

        • hujsh
          Hall of Fame
          • Nov 2007
          • 11962

          #5
          Re: Lost Dogs

          Are those figures up to date? Because the updates on the internet have been higher.
          [SIGPIC][/SIGPIC]

          Comment

          • BulldogBelle
            WOOF Member
            • Nov 2006
            • 5284

            #6
            Re: Lost Dogs

            Originally posted by muttley3028
            Just rang the call centre and we are at 24980 matchday members. Thought you guys might like to know.
            So wich figure ir right!!
            The paper or the call centre?

            Maybe there are more Dogs suppoters hurting financialy with the interest rate rises?

            Comment

            • Bornadog
              WOOF Clubhouse Leader
              • Jan 2007
              • 67701

              #7
              Re: Lost Dogs

              Smorgon on SEN now appealing to those that haven't signed up.
              FFC: Established 1883

              Premierships: AFL 1954, 2016 VFA - 1898,99,1900, 1908, 1913, 1919-20, 1923-24, VFL: 2014, 2016 . Champions of Victoria 1924. AFLW - 2018.

              Comment

              • GVGjr
                Moderator
                • Nov 2006
                • 45569

                #8
                Re: Lost Dogs

                Originally posted by bornadog
                Smorgon on SEN now appealing to those that haven't signed up.

                I have seen a copy of the letter that has been sent out. I tend to think it should have been sent out a month ago because essentially we have had three home games and now the value of taking a membership has diminished.

                It might be a bit late to get the best possible results.
                Western Bulldogs Football Club "Where it's cool to drool"

                Comment

                • LostDoggy
                  WOOF Member
                  • Jan 2007
                  • 8307

                  #9
                  Re: Lost Dogs

                  I think it wasnt just the losing last year, but the way we lost.
                  As we all know, we were flogged in most games and didnt look interested at all.

                  With beating St Kilda last Friday, a lot of bandwagon members may be thinking that we also started off alright last year and look what happened.

                  Personally, Im a member every year, because you dont know which year could be our year, and I want to be a part of it WHEN it happens as opposed to AFTER the event, like Geelong Footy Club has. Record membership after they won the flag, I would rather be a member when we win rather than afterwards.

                  Comment

                  • Bornadog
                    WOOF Clubhouse Leader
                    • Jan 2007
                    • 67701

                    #10
                    Re: Lost Dogs

                    Originally posted by GVGjr
                    I have seen a copy of the letter that has been sent out. I tend to think it should have been sent out a month ago because essentially we have had three home games and now the value of taking a membership has diminished.

                    It might be a bit late to get the best possible results.
                    Two home games.
                    FFC: Established 1883

                    Premierships: AFL 1954, 2016 VFA - 1898,99,1900, 1908, 1913, 1919-20, 1923-24, VFL: 2014, 2016 . Champions of Victoria 1924. AFLW - 2018.

                    Comment

                    • Mantis
                      Hall of Fame
                      • Apr 2007
                      • 15547

                      #11
                      Re: Lost Dogs

                      Originally posted by bornadog
                      Two home games.
                      + 1 replacement game for our 'home' interstate game. So essentially 3 home games

                      Comment

                      • Bornadog
                        WOOF Clubhouse Leader
                        • Jan 2007
                        • 67701

                        #12
                        Re: Lost Dogs

                        Originally posted by Mantis
                        + 1 replacement game for our 'home' interstate game. So essentially 3 home games
                        yes forgot that one - ta very much
                        FFC: Established 1883

                        Premierships: AFL 1954, 2016 VFA - 1898,99,1900, 1908, 1913, 1919-20, 1923-24, VFL: 2014, 2016 . Champions of Victoria 1924. AFLW - 2018.

                        Comment

                        • LostDoggy
                          WOOF Member
                          • Jan 2007
                          • 8307

                          #13
                          Re: Lost Dogs

                          This is very embarrassing isn't it? Last on the table. The figures quoted on BF don't seem to match the figures on the club website???

                          I'm on auto-renew and last week I also renewed my Brother's membership for him because he's just become a Dad meaning they're now on one income. I feel I'm doing all I can.

                          I don't think people would have bought sympathy memberships last year. We finished the 06 season well and also haven't had much bad press regarding finances over the last couple of seasons.

                          The best thing that can happen is for the team to come out and flog Essendon this week so people don't think the first 3 wins were a fluke. The negative crisis article should hopefully have some impact as well.

                          I wish for once we could have a great year on and off the field.

                          Comment

                          • LostDoggy
                            WOOF Member
                            • Jan 2007
                            • 8307

                            #14
                            Re: Lost Dogs

                            I knew something like this would happen after how we finished off last year, but this is just pathetic from our members. You dont just get rid of your membership, beacause your team has a bad season and Bulldog supporters should know that better than anyone else. As soon as we get a better membership base, than another club 8000 of them dont sign back up the next season, just beacause of a bad finish to the previous season. I think that is just poor from those people. If they dont sign back up we will have the lowest membership in the AFL, which would be an enbarrasment for everyone involved with the club. I think that any Bulldog member, from last year that does not renew their membership, just because of how we played last season, should be ashamed of themselves, for letting down such a great club.

                            Comment

                            • DHP

                              #15
                              Re: Lost Dogs

                              From the point in time that it was decided that 'out-sourcing' the membership marketing and sales process was the way to go, there has been hic-ups.

                              Where is Betty Smith these days?

                              Sales people managing a process with little knowledge of the product that they are selling is not helpfull in this industry. In my humble opinion, if the people doing the face to face sales can not offer a product to 'take home' whilst the purchaser is paying for it; you are at a distinct disadvantage.

                              The last game that I went to was round 1 2007 at TD. I handed over around AUD 2,000 in cash for a swag of memberships to a girl who hadn't finished high school.

                              "Membership stuff in the post".

                              I don't think that approach works for the wavering part of our membership base just as much as it was distastefull for me.

                              Comment

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