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Re: 2010 memberships
I'm in the same boat, at least I got a member top that I ordered in October last year. Got the text message that they were delayed and would arrive in Feb. When I went to the NAB cup final, I saw people wearing them, so rang and got mine delivered late March. Problem being will not fit, fits but don't feel comfortable in it. It is a 5XL, even tight on my Brother in-law, who wear 2XL. I only ordered it because I like you was excited when I saw that they had up to 7XL. I'm also waiting for the bigger size "club" shirt to come in. They said they would swap for the member polo (5XL) that I received.
Got me when they said not getting any more in as they were their summer range, would have been nice to get the top in summer, so I might have been able to exchange.
A resolution (of sorts)
I sent the email as I suggested I would and today I received a phone call from Rebecca in Membership. She apologised profusely for the error and offered me another option.
I was offered a 'club' shirt in my size (although there are none in stock and I will have to wait for a re-order) and a $20 Bulldog Shop Voucher.
I reiterated that I was disappointed in the lack of communication (more than anything else) and thanked her for call.
Not 100% what I wanted, but happy the club was quick to deal with my complaint.
I sent the email as I suggested I would and today I received a phone call from Rebecca in Membership. She apologised profusely for the error and offered me another option.
I was offered a 'club' shirt in my size (although there are none in stock and I will have to wait for a re-order) and a $20 Bulldog Shop Voucher.
I reiterated that I was disappointed in the lack of communication (more than anything else) and thanked her for call.
Not 100% what I wanted, but happy the club was quick to deal with my complaint.
Got me when they said not getting any more in as they were their summer range, would have been nice to get the top in summer, so I might have been able to exchange.
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