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Re: Nbn
On FTTP for 2 years now with no issues at all.
The ALP NBN was a great idea.
On FTTP for 2 years now with no issues at all.
The ALP NBN was a great idea.
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Re: Nbn
Your plan speed, the traffic congestion and how much capacity your provider has paid NBNco for all play a part as well as the distance from the node.
I noticed upgrading my speed from 12 to 25mbps (for $9 a month) also made congestion issues go away and I stopped having slow periods. Both my plans were unlimited data and month to month so I could move if unhappy.
Telstra's minimum NBN plan month to month is $95 ($80 if you commit for 2 years). As far as I can tell their plans are all 25 mbps with a '$20 speed boost' available (presumably to 50mbps). So if that's been slow for you then that's pretty poor by Telstra because the same speeds for me living in the CBD have been very good.
For $90 you could have unlimited 50mbps speed from a competitor on the NBN. How Telstra can compete if they don't offer a more reliable service than the others is beyond me.[SIGPIC][/SIGPIC]Comment
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Re: Nbn
Telstra to compensate 42,000 customers for slow NBN speeds
By business reporter David Chau
Posted5 days agoUpdated5 days ago
Signage at a Telstra store in Sydney
PHOTO Telstra admits it may have breached the Australian Consumer Law by including references to a "Super Fast Speed Boost" in its NBN advertising.AAP: Joel Carrett, File Photo
Telstra has offered to compensate around 42,000 customers who experienced slow National Broadband Network (NBN) speeds.
The telco has admitted it may have engaged in misleading or deceptive conduct and made false or misleading representations, in breach of the Australian Consumer Law.
Over the last two years, Telstra mentioned in its NBN advertising it could provide download speeds of up to 100 megabytes per second (Mbps), and maximum upload speeds of 40 Mbps.
But the ACCC investigated this claim, and found that many customers were not receiving the high speeds they had paid for.
The corporate regulator said these maximum speeds "could not be achieved in real-world conditions", due to the limitations of customers' fibre to the note (FTTN) and fibre to the building (FTTB) internet connections.
"Our investigation revealed many of Telstra’s FTTN and FTTB customers could not receive the maximum speed of their plan," said ACCC chairman Rod Sims.
"Even worse, many of these customers could not receive the maximum speed of a lower-speed plan."
Telstra has provided a court-enforceable to the ACCC regarding the remedies it will provide affected customers.
In addition to refunds, Telstra will allow them to change their internet plans, or leave their contracts without paying a fee.
The ACCC said Telstra came forward to notify it of these issues.
"We are pleased that Telstra proactively reported this serious problem to the ACCC and has cooperated in creating a remediation plan for affected customers," Mr Sims said.
"However, we are mindful this is not just a Telstra problem; it is an industry problem where consumers are often not getting the speeds they are paying for."
More to come"Footscray people are incredible people; so humble. I'm just so happy - ecstatic"Comment
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Re: Nbn
Optus have done the same.Comment
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Re: Nbn
Yep thats right.
Optus admits customers may have been overcharged for NBN speeds
By senior business correspondent Peter Ryan
Updated Thu at 8:46pm
Optus signage on a wall with a blurred image of a person walking past.
PHOTO: Optus admitted it may have overcharged some customers for their NBN plans. (AAP: Dave Hunt)
RELATED STORY: Telstra to compensate 42,000 customers for slow NBN speeds
MAP: Australia
Optus is the latest telecommunications giant to offer compensation to customers who have not received National Broadband Network (NBN) speeds they were promised.
Key points:
Optus is offering compensation to NBN customers with slower than expected speeds
The telco said it will provide "appropriate remedies" to customers who were overcharged
Yesterday Telstra announcement it will refund 42,000 accounts where advertised speeds can't be met
The admission by Optus that some customers might have been overcharged follows yesterday's move by Telstra to refund around 42,000 accounts where advertised speeds could never be achieved.
An Optus spokeswoman confirmed the company is "working with the ACCC" and has responded with the regulator's requests for detailed information and data.
"We are examining the detail of the announcement by the ACCC, but can confirm that Optus is taking action to provide appropriate remedies to those customers where it has been confirmed that the underlying NBN service cannot deliver the speed they signed up for," the spokeswoman said in an emailed statement.
"Optus is considering a range of measures for customers depending on their individual circumstances."
Like Telstra, Optus has attributed the underlying source of undelivered speeds to NBN copper wire access — specifically for fibre-to-the-node (FTTN) and fibre-to-the-building (FTTB) connections — noting the ACCC has acknowledged the slow speeds.
We asked if you had been overcharged for slow NBN speeds. Read the discussion in the comments.
TPG said in a statement it was considering the ACCC's stance and would be in discussions with the consumer watchdog "in the coming days".
Vocus, which owns brands Dodo and IPrimus, said it was also working with the ACCC and would compensate consumers who did not get the speeds they had been promised.
"Once we complete our review we will provide the necessary information to consumers, and will offer appropriate remedies for customers who are not capable of achieving the maximum attainable speed of their plan," a spokesman said.
SOUNDCLOUD: Optus, Vocus join Telstra in compensating customers overcharged for NBN speeds.
Concerns about the reliability of the NBN escalated yesterday when Telstra admitted it might have engaged in misleading or deceptive conduct and made false or misleading representations, in breach of Australian Consumer Law.
Over the last two years, Telstra mentioned in its NBN advertising it could provide download speeds of up to 100 megabits per second (Mbps), and maximum upload speeds of 40 Mbps.
After investigating this claim, the Australian Competition and Consumer Commission (ACCC) concluded many customers were not receiving the high speeds they had paid for.
The corporate regulator said these maximum speeds "could not be achieved in real-world conditions", due to the limitations of customers' fibre to the node (FTTN) and fibre to the building (FTTB) internet connections.
"Our investigation revealed many of Telstra's FTTN and FTTB customers could not receive the maximum speed of their plan," ACCC chairman Rod Sims told the ABC.
"Even worse, many of these customers could not receive the maximum speed of a lower-speed plan.""Footscray people are incredible people; so humble. I'm just so happy - ecstatic"Comment
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Re: Nbn
NBN To Disconnect Nearly 1 Million Landlines By Mid-Year
By Roma Christian| 15 Jan 2018
Nearly one million landline phone networks – to homes and businesses – will be permanently disconnected in the next six months, as the NBN moves towards its peak switchover phase.
The company has revealed that 313,000 disconnections will occur next month alone.
In the next six months to June 926,235 locations will be formally disconnected. The average rate of “formal disconnections” will grow to about 50,000 per week after that.
As per the NBN’s terms, existing phone networks need to be disconnected 18 months after the NBN service is available in a certain area.
A spokesperson for the NBN affirms that in reality a large number of homes will already be disconnected before the “formal disconnection date”, having signed up for the NBN prior.
The NBN’s take-up figures reflect that on average 735% of premises sign up for the service, 18 months after the NBN has rolled out in a specific area.
The spokesperson states that disconnections are “carefully managed”, with “up to five letters” sent out warning residents that their landlines will be disconnected.
“By the time the disconnection date arrives, the vast majority of services have already been migrated, and we closely manage the final single-digit percentage yet to migrate, who still want to migrate”
“Some decide not to migrate as they prefer a mobile-only service, it’s a holiday house, or they have another (non-NBN) provider”.
In response to recent criticism, an NBN spokesperson states the company encourages individuals to have a “charged mobile device” nearby, in the instance of power blackouts.
The NBN Co states that 1.3 million Australian homes have already been “formally disconnected”. The NBN rollout is scheduled to finish in 2020. Eighteen months after, the last of the landline networks will be decommissioned."Footscray people are incredible people; so humble. I'm just so happy - ecstatic"Comment
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Re: Nbn
How can that be right? You can't have 735% of something.The NBN’s take-up figures reflect that on average 735% of premises sign up for the service, 18 months after the NBN has rolled out in a specific area.They say Burt Lancaster has one, but I don't believe them.Comment
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Re: Nbn
Can't speak for the experience of others but when we got NBN installed (HFC) it was a really bad experience for around the first two weeks and then someone from the NBN did something off-site and since then it's been basically flawless. Those first two weeks were full of frustration and a little regret at going so early after it was available but with the 6-9mth freeze in HFC connections since, I'm very glad we did swap over straight away.Comment
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